Are Your Improving Quality or Ignoring It?

Every day we see and hear about errors in the workplace. In business, errors lose money. In healthcare, errors lose lives. In education, errors lose futures. Do you have a supportive ongoing program to identify and correct errors in your workplace? How about in the workplaces of your members? Are you focused on real quality improvement or are you just making assumptions and keeping your fingers crossed?
How long has it been since you, and your board, had a serious look at overall quality relevant to your organization? Do you have options to pursue? Are those choices really strategic? Are your showing leadership in your industry?

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